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Legal

Request account deletion

Parents and guardians can use this page to request deletion of a Progress Penguin family account and its associated data.

What happens after you submit

1. We verify the request. We may contact the account email to make sure the request came from the parent, guardian, or account owner.

2. We process the family account deletion. Once verified, we will remove or anonymise account and family information that is no longer required to provide the service.

3. Some records may need to be retained. Limited information may be kept where reasonably necessary for legal, billing, security, fraud-prevention, or dispute-resolution purposes.

For safety, submitting this form does not instantly delete the account. We may contact you at the account email to verify that the request came from the parent, guardian, or account owner.

Need help first? Contact support@progresspenguin.com.

Before requesting deletion

Account deletion is intended for the family account owner. A child should ask their parent or guardian to make the request. If you only need help using the service or updating information, contact support instead of deleting the account.