7-10digital-safety

If overcharged by an agent

Discover if overcharged by an agent and why it matters for your financial safety and decisions.

In this lesson

If overcharged by an agent is part of Mobile Money in Nigeria. This preview shows how digital-safety connects to everyday family decisions such as earning, saving, spending choices, goals, approvals, or parent-guided money conversations inside Progress Penguin.

Today’s money mission

An agent charges you ₦500 for a ₦50 NIBSS transfer. You paid it.

What you need to know

Ask for the official price list. Report to bank/operator if needed.

Real-life example

Real-life money moment: Think about a time when if overcharged by an agent affected a money decision.

Progress Penguin connection

In Progress Penguin, complete or review one practical action connected to “If overcharged by an agent.” Use this lesson objective: Understand if overcharged by an agent and apply it to real money decisions. Record what you checked, the evidence you used, and your next step.

Activity preview

Choose the best money move

Use what you just learned. Choose the option you can explain.

Quiz preview

If an agent overcharges you, you should:

Post a complaint on social media before contacting the bank

Pay and forget

Ask for price list, report if needed

Pay it — agents are licensed to charge above the official rate

An OPay agent charges you 500 in local currency to withdraw 5000 in local currency. The official OPay fee for this amount is 100 in local currency. What should you do?

Pay it — agents set their own fees when planning ahead as a reliable approach

Ask the agent to justify the fee against OPay's official fee schedule; if overcharging, report to OPay via their app

Refuse to pay anything — withdrawal should be free over the longer term

Accept this time but use a different agent next time under normal conditions