Protecting Yourself as a Customer
Build progressive financial capability through protecting yourself as a customer, moving from understanding to confident application.
5
Lessons in this module
Keep Proof of Purchase
Keep Proof of Purchase means understanding the complete financial effect, comparing alternatives, and choosing an action that supports both current responsibilities and longer-term goals.
Understand Returns and Refunds
Understand Returns and Refunds means understanding the complete financial effect, comparing alternatives, and choosing an action that supports both current responsibilities and longer-term goals.
Challenge an Incorrect Charge
Challenge an Incorrect Charge means understanding the complete financial effect, comparing alternatives, and choosing an action that supports both current responsibilities and longer-term goals.
Recognise Misleading Claims
Recognise Misleading Claims means understanding the complete financial effect, comparing alternatives, and choosing an action that supports both current responsibilities and longer-term goals.
Escalate a Complaint Clearly
Escalate a Complaint Clearly means understanding the complete financial effect, comparing alternatives, and choosing an action that supports both current responsibilities and longer-term goals.
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